Released on: May 8, 2008, 5:18 pm

Press Release Author: George Anderson, BCD, LCSW, CAMF/ Anderson & Anderson

Industry: Human Resources

Press Release Summary: A wide range of organizations are beginning to address the
increase of incivility that is becoming pervasive throughout American society.
Hospital chains, State Bar Associations and local governments are some of the
organizations taking the lead in providing basic training in "civility".

Press Release Body: Civility is behavior in public that demonstrates respect for
others and that entails curtailing one's own immediate self-interest, when
appropriate. Civility is made up of three elements: Civility is the common language
for communicating respect for others and their views (the importance is in the
gestures of respect more than the outcome of the behavior); Civility toward
strangers requires that we behave in certain ways toward people who may mean nothing
to us, and whom we are unlikely ever to encounter again, in the interest of hearing
their thoughts; and, Civility involves holding back in the pursuit of one's own
immediate self-interest - we desist from doing what would be most pleasing to us for
the sake of harmonious civil discourse with others, even strangers.

Since no universally agreed training/curricula for "civility" currently exists, the
range of interventions includes the following: ethics, spirituality, emotional
intelligence, anger management and etiquette.

On April 29, 2008, Anderson & Anderson® presented a successful training in civility.
This training included emotional intelligence, stress management, communication and
anger management. This training was the first civility-based seminar approved for
Attorneys in the State of Illinois. It was well received and highly rated by those
in attendance.

Daniel Goleman, the preeminent expert on Emotional Intelligence, offers the
following tips on civility: "Conduct yourself with integrity, courtesy, and respect
toward fellow members of our community"; "Hold individuals accountable for their
actions"; and "Promote an environment where individuals feel safe and supported."

Emotional intelligence already contains all of the skill sets needed to increase
civility in individuals, groups and organizations. Anderson & Anderson® has long
addressed these same issues in our comprehensive organizational training in anger
management and our Executive Coaching/Anger Management for Physicians.

The Civility Training is designed, amongst other things, to teach anger management
techniques, provide anger management assessment and intervention for designated
staff, to demonstrate the benefits of anger management on civility, and to promote
employee wellness. The expected outcomes of this training include: reduction of sick
day usage, improvement in morale, reduction in staff burnout, and reduction in staff
turnover.

Web Site: http://www.andersonservices.com

Contact Details: Anderson & Anderson
12301 Wilshire Blvd., Suite 418
Los Angeles, CA 90025
Phone: 310-207-3591
Fax: 310-207-6234
georgeanderson@aol.com
greynotions@aol.com